Return Policy

Miyukai is happy to offer a refund or exchange for most full priced and reduced jewellery.
Miyukai is only responsible for jewellery purchased directly from our website. All jewellery purchased through one of our stockists will need to be returned to the point of purchase.
To return an item(s), please include a copy of the invoice or packaging slip that you received with your parcel and indicate the reason for the return.
To arrange any returns, please contact us directly at info@miyukai.com
Goods must be returned within 30 days of order date - i.e. unused, unworn, unwashed, undamaged, unsoiled and in the original packaging with tags attached.
If you are returning or exchanging a faulty or damaged item, Miyukai will pay for return postage.
Refunds are not given for jewellery that are damaged due to care instructions not being followed. We will credit your original method of payment, excluding delivery unless goods are faulty or not as ordered.
If you would like to exchange a colour or style, please follow the same return instructions as above.
Refunds and exchanges are processed within 7 to 10 business days of receipt of returned item. The jewellery will undergo a quality check and then your refund will be processed.
Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Please allow 3-5 business days for refunds to appear in your account.
Please note that delivery/postage costs are not refundable.

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