Miyukai Cap - Blue

• The delivery fee will be based on subject and weight of products purchased and calculated at checkout.
• Subject to availability and receipt of payment, orders will be processed within 3 to 7 business days and delivery confirmed by way of an email.
• Delivery of your order will be made 2 to 5 business days from the date that your order confirmation is sent to you.
• Miyukai uses a door to door courier service to ensure fast and direct delivery worldwide.
• Our courier service offers delivery from Monday - Friday 08:00 - 17:00, linked to all major courier services. 

Refund Timelines

If you're due a refund, great news! We'll send it straight back to the original payment method you used at checkout. This keeps things secure, above-board, and in line with the South African Consumer Protection Act.

Just a heads-up: for security and compliance reasons, we can't process refunds via EFT or cash, no matter how nicely you ask. 

When Will the Funds Return?

Once we process the refund through our trusty sidekick PayGate, it usually shows up within 2–5 working days. But depending on your bank and payment provider, it can take a bit longer:

🇿🇦 Local (South Africa): Up to 14 business days

🌍 International: Up to 21 business days

Once a refund has been processed, it’s final. No take-backs, unfortunately.

Returns & Exchanges

• Miyukai is happy to offer a refund or exchange for most full priced and reduced jewellery.
• Miyukai is only responsible for jewellery purchased directly from our website. All jewellery purchased through one of our stockists will need to be returned to the point of purchase.
• To return an item(s), please include a copy of the invoice or packaging slip that you received with your parcel and indicate the reason for the return.
• To arrange any returns, please contact us directly at info@miyukai.com
• Goods must be returned within 30 days of order date - i.e. unused, unworn, unwashed, undamaged, unsoiled and in the original packaging with tags attached.
• If you are returning or exchanging a faulty or damaged item, Miyukai will pay for return postage. 
• Refunds are not given for jewellery that are damaged due to care instructions not being followed. We will credit your original method of payment, excluding delivery unless goods are faulty or not as ordered.
• If you would like to exchange a colour or style, please follow the same return instructions as above.
• Refunds and exchanges are processed within 7 to 10 business days of receipt of returned item. The jewellery will undergo a quality check and then your refund will be processed.
• Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Please allow 3-5 business days for refunds to appear in your account.
• Please note that delivery/postage costs are not refundable.